Return and Refund Policy

 

OVERVIEW

This Return and Refund Policy (“Policy”) outlines the terms and conditions regarding returns and refunds for products purchased from Yuvraj Gaikwad (https://yuvrajgaikwadd.com/). By purchasing our digital products, specifically the e-book “शिकाल भाषण, तर कराल शासन!” (“Learn Speech, Rule Administration!”), you acknowledge that you have read, understood, and agree to the terms of this Policy.

DIGITAL PRODUCTS – NO REFUND POLICY

At Yuvraj Gaikwad (https://yuvrajgaikwadd.com/), we provide digital products, specifically the e-book “शिकाल भाषण, तर कराल शासन!” Due to the nature of digital products, ALL SALES ARE FINAL AND NO REFUNDS WILL BE ISSUED.

DETAILED EXPLANATION OF OUR NO-REFUND POLICY

We have implemented a no-refund policy for the following specific reasons:

  1. Immediate Digital Delivery: Our e-book is delivered immediately upon purchase completion via a download link or email. Unlike physical products that need to be shipped and can be returned, digital products are instantaneously accessible.
  2. Non-Returnable Digital Nature: Once a digital product has been delivered, it cannot be “returned” in the traditional sense, as you retain access to the content. There is no way for us to verify that you have deleted the copy or haven’t made additional copies.
  3. Intellectual Property Protection: Our e-books contain valuable intellectual property and copyrighted material that cannot be retrieved once delivered. The digital nature of our products makes them vulnerable to unauthorized copying and distribution.
  4. Transparent Product Information: We provide clear, detailed, and comprehensive descriptions of our e-book on our website, including information about content, chapters, topics covered, format, and language. This transparency allows you to make a fully informed decision before completing your purchase.
  5. Value Pricing: We have priced our e-book at a fair and reasonable price point (₹351) considering the wealth of information and benefits provided. This pricing reflects our commitment to providing high-quality, valuable content at an accessible price.
  6. Bonus Materials: When purchasing our e-book, you also receive additional bonus materials that add substantial value to your purchase beyond the main product.

CIRCUMSTANCES WHERE EXCEPTIONS MAY BE CONSIDERED

While we maintain a strict no-refund policy, we may consider exceptions in the following limited circumstances:

  1. Verifiable Technical Issues: If you experience legitimate and verifiable technical difficulties that prevent you from accessing or downloading the e-book after purchase despite reasonable troubleshooting efforts, please contact us at dxnyuvraj@gmail.com within 24 hours of your purchase. We will work diligently to resolve the technical issue or provide an alternative delivery method.
  2. Duplicate Purchase Verification: If you accidentally purchased the same e-book twice under the same account or email address (as verified through our purchase records), please contact us within 48 hours of the duplicate purchase with your order numbers and purchase confirmation emails.
  3. Unauthorized Purchases: If you believe an unauthorized purchase was made using your payment information, you should first contact your payment provider to dispute the charge. You should also contact us at dxnyuvraj@gmail.com with details of the unauthorized transaction.

Please note that any exception to our no-refund policy is at our sole discretion and will be handled on a case-by-case basis. Documentation or evidence may be required to substantiate any claims related to the above exceptions.

CUSTOMER SUPPORT FOR E-BOOK ACCESS

If you encounter any issues accessing or downloading your e-book, please follow these steps:

  1. Check your email inbox, including spam or junk folders, for the download link
  2. Ensure you’re using a compatible device and software to open PDF files
  3. Clear your browser cache and cookies, then try accessing the download link again
  4. Contact our customer support team at dxnyuvraj@gmail.com with details of the issue you’re experiencing

We are committed to ensuring you can access your purchased e-book and will provide technical support to resolve any access issues.

BEFORE YOU PURCHASE: IMPORTANT CONSIDERATIONS

To ensure a satisfactory purchase experience and avoid any potential disappointment, please consider the following before completing your purchase:

  1. Product Format: Understand that you are purchasing a digital product (e-book) in PDF format, not a physical book.
  2. Device Compatibility: Ensure your device is compatible with PDF format and you have appropriate software installed to read PDF files.
  3. Content Description: Review the full product description, including topics covered and chapter list, to ensure the content meets your expectations and needs.
  4. Language: Confirm that you are comfortable reading content in the language in which the e-book is written (Marathi).
  5. Email Address: Make sure you provide a valid and accessible email address where you can receive the download link.
  6. Internet Connection: Ensure you have a stable internet connection for downloading the e-book after purchase.
  7. Payment Method: Verify that your payment method is valid and has sufficient funds before completing the purchase.

CUSTOMER SATISFACTION AND SUPPORT

While we do not offer refunds, we are committed to customer satisfaction and will provide support in the following ways:

  1. Technical Support: We will assist with any technical difficulties you may encounter in accessing or downloading the e-book.
  2. Content Clarification: If you have questions about specific content within the e-book, we are happy to provide clarification.
  3. Bonus Material Access: We will ensure you can access all bonus materials included with your purchase.
  4. Updates: If applicable, we will provide access to future updates to the e-book.

To access customer support, please email us at dxnyuvraj@gmail.com with a detailed description of your issue or question.

COMPARISON WITH PHYSICAL BOOKS

Unlike physical books that can be returned if they are in unused condition, digital products like e-books present unique challenges for returns:

  1. Cannot Assess Usage: We cannot determine whether an e-book has been read, copied, or distributed after delivery.
  2. Immediate Access: Unlike physical products that take time to ship and receive, e-books provide immediate access to all content.
  3. No Physical Return Possible: There is no physical item to be returned, making traditional return processes inapplicable.
  4. Prevention of Fraudulent Returns: Our no-refund policy helps prevent situations where customers could purchase an e-book, copy the content, and then request a refund.

LEGAL BASIS FOR NO-REFUND POLICY

Our no-refund policy for digital products is consistent with standard industry practices and is legally supported by the following considerations:

  1. Clear Disclosure: We clearly disclose our no-refund policy before purchase, ensuring customers are informed before completing a transaction.
  2. Digital Goods Exception: Many consumer protection laws recognize that digital goods, once delivered, cannot be “returned” in the traditional sense and may have different refund standards compared to physical goods.
  3. Intellectual Property Protection: Our policy helps protect our intellectual property rights and prevents potential misuse of our digital content.

MODIFICATION OF THIS POLICY

We reserve the right to modify this Return and Refund Policy at any time at our sole discretion. Changes to this policy will be posted on this page with an updated revision date. Your continued use of our website and services after any such changes constitutes your acceptance of the new terms.

Last Updated: March 5, 2025

CONTACT INFORMATION

If you have any questions about our Return and Refund Policy, please contact us:

Email: dxnyuvraj@gmail.com
Website: https://yuvrajgaikwadd.com/